OBIETTIVI

Il corso è rivolto ai tecnici di supporto desktop di secondo livello. Gli obiettivi principali includono la risoluzione dei problemi di avvio, hardware, driver, connettività di rete, impostazioni utente e accesso alle risorse, oltre alla gestione dei dispositivi, della sicurezza e delle applicazioni su Windows 11.

PREREQUISITI

Il corso non prevede requisiti

CONTENUTI

Module 1: Introducing Windows 11

• Overview of Windows 11
• Recommendations for typical troubleshooting procedures
• Troubleshooting installation and deployment
• Introduction to management and troubleshooting tools

Module 2: Administering Windows 11 remotely

• Using Windows Admin Center
• Using Windows PowerShell
• Implementing Remote Management

Module 3: Troubleshooting startup and performing system recovery

• Recovering Windows 11
• Configuring the Registry
• Troubleshooting Windows 11 startup
• Implementing and troubleshooting BitLocker
• Troubleshooting OS service Issues

Module 4: Troubleshooting devices and device drivers

• Overview of hardware troubleshooting
• Troubleshooting device drivers

Module 5: Configuring and troubleshooting network connectivity

• Configuring network connectivity
• Troubleshooting network connectivity
• Implementing and troubleshooting name resolution
• Implementing and troubleshooting remote access

Module 6: Troubleshooting Group Policy

• Overview of Group Policy
• Resolve GPO application issues on client devices

Module 7: Configuring and Troubleshooting Security Settings

• Implementing network security
• Implementing Windows 11 security features
• Configuring and troubleshooting user accounts

Module 8: Configuring and Troubleshooting User State

• Implementing and troubleshooting user state
• Implementing and troubleshooting Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access

• Configuring and troubleshooting file access.
• Configuring and troubleshooting shared folders.
• Implementing and troubleshooting Work Folders.
• Managing and troubleshooting printers.
• Recovering files.

Module 9: Configuring and Troubleshooting Resource Access

• Configuring and troubleshooting file access.
• Configuring and troubleshooting shared folders.
• Implementing and troubleshooting Work Folders.
• Managing and troubleshooting printers.
• Recovering files.

Module 10: Troubleshooting apps

• Troubleshooting desktop apps
• Troubleshooting app compatibility
• Managing UWP apps

Module 11: Monitoring and Maintaining Windows 11

• Monitoring Windows 11
• Optimizing Windows 11 performance
• Managing Windows 11 updates